ALIBI HQ

Terms & Conditions

Clear, simple, and transparent — so you know exactly how ALIBI HQ works.

The short version

ALIBI HQ is here to help business owners simplify their systems, automation, communication, and client management.

  • Your plan includes up to 2,000 emails per month.
  • Your plan includes up to 50 SMS messages per month.
  • No spam, bulk unsolicited messaging, or purchased contact lists.
  • You are responsible for your own data, contacts, and compliance.
  • We may pause features if usage becomes excessive or harmful.

What’s included in your plan

📧 2,000 Emails

Included per month for standard small business use.

📱 50 SMS

Included per month for key follow-ups and reminders.

1. Agreement

By signing up for or using ALIBI HQ, you agree to these Terms & Conditions.

ALIBI HQ is a platform designed to support business owners with tools, automation, and systems to grow their business.

2. Platform Nature

ALIBI HQ operates using third-party software and infrastructure, including but not limited to CRM, email, SMS, automation tools, and integrations.

We do not control these third-party services and are not responsible for outages, delays, data loss, or changes in functionality.

3. Account Responsibility

You are responsible for maintaining the security of your login details, all activity within your account, and any users you give access to.

Sharing login details or allowing unauthorised use is not permitted.

4. Acceptable Use

You agree not to use ALIBI HQ for:

  • Spam or bulk unsolicited messaging
  • Illegal or unauthorised activity
  • Misleading or deceptive conduct
  • Importing or using purchased contact lists
  • Excessive or abusive use of automations

We reserve the right to pause or terminate accounts that breach these conditions.

5. Fair Use Policy

ALIBI HQ is designed to be simple, effective, and cost-conscious for all members.

Your plan includes:

  • Up to 2,000 emails per month
  • Up to 50 SMS messages per month

These limits are designed to suit standard small business use.

If usage exceeds these limits, we may temporarily pause email or SMS features, request adjustments to usage, or apply additional charges where applicable.

6. Messaging & Communication Rules

To protect platform integrity and costs, you must:

  • Only message contacts who have opted in
  • Avoid spam or bulk SMS campaigns
  • Keep messaging relevant and appropriate

Failure to follow these rules may result in feature restrictions or account suspension.

7. Costs & Usage

Your subscription includes access to ALIBI HQ and a fair use allowance.

Additional usage, including email or SMS beyond the included limits, or third-party services, may incur additional costs.

These may be monitored, limited, or manually invoiced if excessive.

We reserve the right to update pricing or usage limits where third-party costs increase.

8. Platform Control & Suspension

We reserve the right to pause workflows, restrict features, or suspend accounts if usage is deemed excessive, harmful, or outside intended use.

This ensures the sustainability of ALIBI HQ for all members.

9. Payments

Subscriptions are billed monthly. No refunds are provided for change of mind. You may cancel at any time.

If payment fails or is overdue, access to ALIBI HQ may be restricted or suspended until payment is resolved.

10. Data & Responsibility

You are responsible for your data, your contacts, and compliance with privacy and marketing laws.

We recommend you regularly back up your data.

Upon cancellation, your data may be permanently deleted and cannot be recovered.

11. No Guarantees

ALIBI HQ provides tools and systems only.

We do not guarantee specific business results, income, sales, leads, or outcomes from using the platform.

12. Limitation of Liability

ALIBI HQ is provided “as is”.

We are not liable for loss of income, loss of data, business interruption, or issues caused by third-party platforms.

Our liability is limited to the amount paid for your most recent billing period.

13. Account Use

Accounts are intended for single business use only.

Sharing access outside your business or reselling access is not permitted.

14. External Factors

We are not responsible for outages, disruptions, or delays caused by third-party platforms, providers, internet issues, payment processors, or events outside our control.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

16. Changes to Terms

We may update these Terms at any time.

Continued use of ALIBI HQ means you accept any updates.

17. Contact

If you have any questions about these Terms & Conditions, you can contact us at:

Email: [email protected]
Website: https://site.alibihq.com/