ALIBI HQ

Privacy Policy

Clear, simple, and transparent — so you know how your information is handled.

The short version

We respect your privacy and only collect information needed to provide and improve ALIBI HQ.

  • We collect basic account, business, payment, usage, and technical information.
  • We use trusted third-party providers to operate ALIBI HQ.
  • You are responsible for the data and contacts you add to your account.
  • You must only email or SMS people who have opted in.
  • You can contact us to request access or correction of your personal information.

Your privacy matters

ALIBI HQ is designed to support your business with simple systems and communication tools. We take reasonable steps to protect your information, while also using trusted third-party services that help power the platform.

1. Who We Are

ALIBI HQ is part of the Australian Ladies in Business Initiative (ALIBI).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Information We Collect

We may collect personal information when you create an account, purchase a subscription, use the platform, or contact us for support.

This may include:

  • Your name
  • Email address
  • Phone number
  • Business name and business details
  • Billing and payment information
  • Account activity and platform usage
  • Technical information such as IP address, browser, and device details

3. How We Use Your Information

We may use your information to:

  • Provide access to ALIBI HQ
  • Manage your account and subscription
  • Process payments
  • Communicate with you about your account, support, updates, or important notices
  • Improve our platform and services
  • Monitor usage and prevent misuse or abuse
  • Comply with legal obligations

4. Messaging Responsibility

If you use ALIBI HQ to send emails, SMS, or other communications, you are responsible for ensuring your contacts have opted in and that your use complies with applicable privacy, spam, and marketing laws.

We do not take responsibility for how you use messaging features within the platform.

5. Third-Party Services

ALIBI HQ operates using third-party providers and integrations. These may include:

  • CRM and automation systems
  • Email delivery services
  • SMS providers
  • Payment processors such as Stripe
  • Analytics, support, or other platform tools

Your information may be processed or stored through these providers.

Each third-party provider has its own privacy policies, security practices, and terms. We are not responsible for the privacy practices of third-party services.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We keep your information for as long as your account is active, or as required for legal, business, accounting, or compliance purposes.

If you cancel your account, your data may be deleted. Some records may be retained where required by law or for legitimate business purposes.

8. Your Responsibilities

You are responsible for:

  • Keeping your login details secure
  • Ensuring the information you provide is accurate and up to date
  • Managing the data and contacts inside your account
  • Complying with privacy and marketing laws when collecting, storing, or using customer information

9. Access & Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details at the bottom of this policy.

10. Cookies & Tracking

We may use cookies or similar tracking technologies to improve your experience, analyse usage, and support platform performance.

You can adjust your browser settings to refuse cookies, although this may affect some functionality.

11. International Data Transfers

Some of our third-party providers may store or process information outside Australia.

By using ALIBI HQ, you acknowledge that your information may be transferred, stored, or processed outside Australia.

12. External Links

ALIBI HQ or our website may contain links to external websites or third-party tools.

We are not responsible for the privacy practices, content, or security of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and will take effect immediately unless otherwise stated.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: [email protected]
Website: https://site.alibihq.com/

Questions?

We’ve kept this as clear and simple as possible. If you’re unsure about anything, please reach out before continuing to use ALIBI HQ.